Cancellation & Refund Policy

Note for the site owner: the refund window below (7 days, unaccessed content only) is a common default for instantly-delivered digital goods. Adjust it to match your actual business policy before going live.

1. Digital Product

All courses on Beeyond Zero are digital products (PDF learning material) delivered instantly and electronically upon successful payment. Because of the nature of digital content, our refund policy is designed to be fair while protecting against misuse.

2. Course Purchases

You may request a full refund within 7 days of purchase, provided you have not yet opened/accessed the course material in the in-browser viewer.
Once you have opened a course's learning material, the content is considered "delivered and consumed" and the purchase becomes non-refundable, except where required by law or in cases of a verified technical fault on our end that prevented access.
Every access to course material is logged against your account and displays your email as a watermark, so accessed vs. unaccessed status can be verified.

3. Failed or Duplicate Payments

If a payment is deducted from your account but the course is not unlocked (e.g. due to a payment gateway or network error), or if you are charged more than once for the same course by mistake, contact us with your payment ID and we will investigate and issue a refund for any confirmed erroneous charge, typically within 5–7 business days.

4. Webinars

Webinar registrations are currently free of charge, so no refund is applicable. If a paid webinar is introduced in the future, its specific refund terms will be shown at the time of registration.

5. How to Request a Refund

To request a refund, please contact us via the Contact Us page with your registered email address, the course name, and your payment/transaction ID (shown on your payment confirmation from Razorpay, Cashfree, or CCAvenue — whichever you paid with). We aim to respond to all refund requests within 2 business days.

6. Refund Processing

Approved refunds are issued to your original payment method via the same gateway you paid with (Razorpay, Cashfree, or CCAvenue). Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to reflect in your account after we initiate it.

7. Account Suspension

Refunds will not be issued where access was revoked due to a violation of our Terms & Conditions (for example, sharing or redistributing course material).

8. Contact

For any questions about this policy, reach us via the Contact Us page.